FREE SHIPPING ON ORDERS OVER $100 NEW DROPS EVERY FRIDAY JOIN THE INNER CIRCLE FOR 10% OFF

BONGSTA

Privacy Policy

Privacy Policy

Effective Date: 15 August 2025

Bongsta (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

  • Personal Information: Name, billing and shipping address, email address, phone number, date of birth (for age verification), and payment details.
  • Order Information: Products purchased, order history, and transaction records.
  • Technical Information: IP address, browser type, operating system, device information, and pages visited on our Site.
  • Cookies & Tracking: We use cookies and similar technologies to improve site performance, analyse traffic, and personalise content.

2. How We Collect Your Information

  • When you place an order through our website.
  • When you create an account or sign up for our newsletter.
  • When you contact us via email, forms, or live chat.
  • Automatically through cookies, analytics tools, and server logs.

3. How We Use Your Information

  • To process and deliver your orders.
  • To verify your age for age-restricted purchases.
  • To communicate with you about orders, updates, or customer service inquiries.
  • To improve our website, services, and customer experience.
  • To send marketing communications (only if you have opted in).
  • To comply with legal obligations and prevent fraud.

4. Disclosure of Your Information

We may share your information with:

  • Payment processors for secure transactions.
  • Shipping and delivery providers to fulfil orders.
  • IT service providers and website hosting companies.
  • Government or law enforcement agencies when required by law.

We do not sell, rent, or trade your personal information to third parties.

5. Cookies & Analytics

  • We use cookies to enable website functionality and improve your browsing experience.
  • We use third-party analytics tools (such as Google Analytics) to measure and analyse site performance and usage.
  • You can disable cookies in your browser settings, but some parts of the site may not function properly.

6. Data Storage & Security

  • We store your personal information securely in electronic form, using encryption, firewalls, and secure servers.
  • While we take reasonable measures to protect your data, no online system is 100% secure, and we cannot guarantee absolute security.

7. Access & Correction

  • You may request access to the personal information we hold about you at any time.
  • If any of your information is incorrect or outdated, you may request that we update or correct it.
  • To make a request, contact us at hello@bongsta.com.au.

8. Direct Marketing

  • We will only send you marketing communications if you have provided consent or as permitted by law.
  • You may opt out of marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised “Effective Date.”

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Bongsta
Email: hello@bongsta.com.au
Sydney, NSW, Australia